Cancellations & Warranty

Thank you for considering SKITSO and our products for your wholesale needs. We strive to provide you with high-quality goods and ensure your utmost satisfaction. Please take a moment to review our cancellations and warranty policy, which outlines the procedures to follow in case of cancellations and defective products.

Cancellation: Since our products are made to order, cancellation requests can only be accommodated if the items you purchased have not yet entered the production phase. Once production has begun, cancellation will not be possible. Therefore, we kindly request that you promptly notify us if you wish to cancel an order, allowing us to check the production status and provide further instructions accordingly.

Defective Products: We take great care to ensure the quality of our merchandise, but occasionally, defects may occur. If you receive a defective product, we ask that you notify us immediately. To facilitate our assessment and resolution process, please provide us with clear pictures clearly showing the defect. This will enable us to determine the nature of the issue and take appropriate action to resolve it promptly.

Defects Caused During Transfer: While we make every effort to package our products securely for transit, there may be rare instances where damages occur during the transfer process. If you notice any defects or damages caused during shipment, please notify us immediately. To assist us in filing a claim with the shipping carrier, kindly provide us with accompanying pictures that clearly demonstrate the extent of the damage. We will work diligently to resolve the matter and provide a suitable solution.

Our goal is to ensure your satisfaction and address any issues promptly and efficiently. By adhering to the guidelines mentioned above, we can expedite the cancellation process and handle defective product situations effectively.

Please note that additional terms and conditions may apply to cancellations and warranty claims, which will be communicated to you at the time of purchase or as deemed necessary. We appreciate your understanding and cooperation.

If you have any questions or require further clarification regarding our cancellation and warranty policy, please feel free to reach out to our customer support team. We value your business and look forward to serving you with exceptional products and service.

Please find more about Cancellations & Warranty in our Terms & Conditions.